Once you’ve successfully connected your system to CereTax, transactions you’ve processed from your system can be located under Transactions > Sales. The transactions screen can be further customized to add or remove columns of data by right-clicking any where on the header row, then selecting Column. The available data columns can then be selected or de-selected for your needs. Along the bottom of the screen are additional navigation items, including Refresh and Filter.
Every transaction processed through CereTax is assigned a unique KSUID. The value in the KSUID field is automatically generated by CereTax and cannot be customized. If the System Trace Audit Number was not provided from your system, the value will be the same as the KSUID field.
Transactions that are processed numerous times will result in multiple transactions with the same Invoice Number and can be differentiated by the unique KSUID. There could also be multiple transactions in different statuses. (Please see section Transaction Statuses below for more information.) The value in the Status column should be used to determine the status of the transaction.
To quickly search for a specific transaction, the filter function on the header row or filter icon at the bottom of the screen can be used to search for or refine the data you want to view:
In these examples:
Once the transaction(s) you would like to view has been found, the lines of the transaction can be viewed by clicking on the arrow on the right-hand side of the transaction row. The line header row can also be customized by right-clicking on the line header row and selecting columns. CereTax recommends including columns Transaction Charges Calc Base and Transaction Charges Tax as Shipping values can be found in these columns.
Using the arrow on each line, additional details can be viewed by clicking on each icon along the left-hand side of the screen. For troubleshooting purposes, we recommend reviewing these details if you are not receiving the expected tax amounts.
The lines can be minimized by clicking on the arrow(s) again. To clear your filtered results or to conduct another search, right-click anywhere on the header row and select Filter or select the Filter icon from the bottom of your screen to change your values or delete the filter rows using the trash can icon.
The transaction statuses you see within CereTax are typically initiated from your system. Status changes made in CereTax will not affect or update the transaction in your system. For best practices, we recommend processing changes or updates in your system; this will allow CereTax to be automatically updated with the appropriate transaction information and status.
Transactions can be in one of the following statuses:
If needed, the transaction status can be updated in CereTax.
Please note, changes made in CereTax will not update the transaction in your system. If needed, a document may need to be made in your system to reflect the changes you’ve made in CereTax.
By checking the box on the left-hand side of the screen on the transaction line, an Update Status menuwill appear:
Expanding the Update Status menu, the allowable options will be active for selection depending on the status of the transaction.
This transaction is in an Active status, the options available for this transaction are either Suspended or Posted.
This transaction is a Posted status. Because transactions in a Posted status are intended to be the finalized invoice, there are no options to change the status. However, you’ll notice that the Reverse option is green, indicating that option is active.
Under the Reverse menu: