Salesforce B2C - FAQ

How to process a refund

• Go to the business manager and location the transaction
• Change order status to cancelled, click apply

• After submitting, if you look at the Attributes tab you will be able to see a new KSUID reflecting the refund
• You will also need to execute a job that will process the refund properly
  
  • if you are using RefArch, use the first job listed in the image
  • Ifyou are using SiteGenesis, use the second job listed in the image